Frequently Asked Questions
Everything you need to know about shopping with VOCLA.
How long does shipping take?
We offer various shipping options depending on your location. Standard domestic delivery typically takes 2-4 business days, while international shipping can take 7-14 business days. Tracking details are provided via email once your order is dispatched.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, certain items like underwear cannot be returned if the packaging has been opened.
How do I know which size to choose?
Each product page features a detailed size guide specific to that brand. We recommend measuring yourself and comparing your results to our charts. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
VOCLA accepts all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Google Pay for your convenience.
Are your products authentic?
Yes, we are an authorized retailer for every brand we stock. All products are sourced directly from the manufacturers, ensuring 100% authenticity and the highest quality standards.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery times are calculated at checkout based on your specific destination and the weight of your order.